A+: 8.0 Professionalism and Commu...
Calculating your score ...
Click your answer, then NEXT and END when you are done to find out how you got on!
1 of 3
1. You discover an unrecoverable problem caused by a virus on a disk, and need to reinstall the operating system. Which is the best approach:
Go ahead and complete the reinstall
Tell the customer that a reinstall is required, and get their agreement
Increase your hourly rate for the work
Refuse to work with the customer's computer, and do not contact them